File Operations Associate

Company: VirtualVocations
Location: Salem
Posted on: November 14, 2024

Job Description:

A company is looking for a File Operations Associate to support customer file transfer workflows and resolve file error scenarios.
Key Responsibilities

Research and resolve file error and failure scenarios during customer file transfers
Maintain accurate records of customer interactions and file documentation
Monitor file operations dashboard for trends in errors and collaborate to resolve escalated issues

Required Qualifications

2+ years of experience in File Operations or Customer Support in a technical field or SaaS company
Experience with file structures and file transfer protocols (SFTP)
Proficiency in Microsoft Office and experience with CRM tools like HubSpot or Salesforce
Bachelor's degree is preferred
Experience with texting and/or payment solutions is a plus

Keywords: VirtualVocations, Albany , File Operations Associate, Other , Salem, Oregon

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